Announcements

Server Outage

06/05/2010 21:43

As most of you know, your website was completely unresponsive today! I personally want to apologize for this inconvenience! The outage was caused due to multiple services failing simultaneously. The automated and forced reboot of Apache, Bind, and NFD failed without reason. To add to the above iptables and lfd confused the automated reboot attempts as a server attack and banned the server from communicating with itself....therefore causing major issues when trying to repair the servers.

We will be using this situation as both a wake-up call and a learning experience. While our systems are engineered to chug through major failure, this "perfect storm" chain of events beat both our set-up and our data center's sophisticated back-up systems. We will work hard to further diversify our systems in order to make a future downtime event like this even more rare.

As of Saturday, June 05 @ 9:30 PM EST, all services are responding and all sites are loading. I want to ensure you that no data has been lost as a result of this downtime, and that we will do everything in our power to make this up to you as our valued customers.

Thanks,
--
Jacob Haug
Managing Director
Chief Technical Officer
Collision Hosting, LLC.

Office: 1-828-333-4823
Mobile: 1-828-768-2816

Don't want to pay long distance? No Problem!
Toll Free: 1-866-957-4678 x100

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